Frequently Asked Questions

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Where do you ship from?

Our products are shipped out from multiple distribution centers throughout the United States.

I placed an order today. When will my items arrive?

Many of our items ship within 48 hours of the order being placed. Some items are shipped within 5-7 business days.

From the moment your order has been SHIPPED it can take 2-7 business days for parcel orders to arrive to you within the United States.

Please note these time frames are only estimates.

Will a sold out product come back in stock?

If an item is currently out of stock it will be replenished. If we know the date of replenishment, we will indicate it on the item's page.

How will I know if my product has shipped?

Why is my tracking number not working?

How do I cancel an order I placed?

Please click here to learn more about cancelling an order.

How do I return a product I no longer want?

All merchandise returns need authorization and must be in the original package in re-sellable condition, returned within 30 days of receipt and returned at your expense. Credits will be given once received back at the warehouse and determined in good condition.

All returns are subject to a 10% re-stocking fee. To initiate a return, please visit the Start a Return page.

Gift Registry Questions

Please visit the Gift Registry page to learn more.